Grumpy Old Man
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Can you guys speak English so I can understand what you are whinging about please?
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@Crazy-Horse said in Grumpy Old Man:
Can you guys speak English so I can understand what you are whinging about please?
It all about the systems supporting a business process - possibly outsourced - not aligning with the CTP measures of that process. This negatively impacts the VOC elements and poss. causing the sigma level of the process to destabilise to the point the process free-wheels.
Or: Offshoring is generally shit as are new IT systems but stupid managers keep doing it
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@Victor-Meldrew said in Grumpy Old Man:
@Rembrandt said in Grumpy Old Man:
You know what grinds my gears. Fucking off-shoring teams. Seems to be a constant saga of whole local area shut down, replacement area started "off shore". Replacement team institutes a 'ticketing system' and work by script only. Team's KPIs are obviously on 'Tickets closed' so that's the goal well over and above actually resolving a ticket lodged and the only way to interact with them is via their ticketing portal, which again every response is 'ticket closed'. If anything requested that is even remotely outside of their script they can't comprehend. I actually had to put one of these teams in-touch with another offshore team in another company in order to get a payment issue resolved. Neither team had the capability to respond like a human nor message each other, they could only communicate via their respective ticketing portals so all messages had to go through to me as a middle man. Honestly AI can't come quick enough, genuinely acts more human than some of these robot employees.
I feel your pain, but then again, I made a good living undoing some of the absolute shit that off-shoring caused. Could tell loads of stories, but just one....:
Off-shored/outsourced function based in Mumbai. Business process required hand-off of documents to another function/company also based in Mumbai for independent checking. Couried over twice a day. Big bottle-neck from delivery delays
Imagine our absolute fucking surprise when we discovered these two companies were not only in the same building but on the same fucking floor.
Off topic, but reminds me of a story involving a company raider hiding behind a series of Hong Kong companies.
Each in sequence was asked to provide details of the ownership chain, and each with same company secretary in same Hong Kong office building.
At a point the replies stopped, and it took some time to figure out as notices requiring shareholder details returned with 'not known at this address.'
To cut a long story short, all 25 companies turned out to be in same building, but the inquiring company had put the wrong floor on one request. Once that was corrected, the same company secretary responded, 'Oh THAT HKG25 company, they're owned by HKG26 on the floor above'! -
@Victor-Meldrew the amount of fucking times this has happened! Although a new one that's started happening recently is clients telling us they want us to implement the XYZ they saw, thinking it was our product.
They saw it in an opposition demo (we know this wasn't shown to you dear client, because you can't fucking do that in our product).
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"client-facing"
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@booboo said in Grumpy Old Man:
You know what makes me Grumpy? Technology.
Like pushing the edit button instead of the quote button and ruining someone else's post.
(Err ... sorry)
Oh, and "client facing".
That's quite funny, you left in the only phrase I wasn't actually grumping about!
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@MN5 said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
Why the fuck is this super yacht incident such big news (at least in the UK)? I don't get it.
I haven’t heard anything so it’s obviously not all that big. Stop whining
Hush, Andrew.
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@Bones said in Grumpy Old Man:
Why the fuck is this super yacht incident such big news (at least in the UK)? I don't get it.
Mike Lynch - tech billionaire - owned it and he and his family died in it.
Became a bit of a poster-boy after being acquitted in US courts for allegedly defrauding HP when they bought his company
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@Victor-Meldrew said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
Why the fuck is this super yacht incident such big news (at least in the UK)? I don't get it.
Mike Lynch - tech billionaire - owned it and he and his family died in it.
Became a bit of a poster-boy after being acquitted in US courts for allegedly defrauding HP when they bought his company
Thanks. I still think it's utterly bizarre how much airtime and detail and "specialists" it's getting on telly.
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@Bones said in Grumpy Old Man:
@Victor-Meldrew said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
Why the fuck is this super yacht incident such big news (at least in the UK)? I don't get it.
Mike Lynch - tech billionaire - owned it and he and his family died in it.
Became a bit of a poster-boy after being acquitted in US courts for allegedly defrauding HP when they bought his company
Thanks. I still think it's utterly bizarre how much airtime and detail and "specialists" it's getting on telly.
Call it the Kardashian Effect
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@Bones said in Grumpy Old Man:
@Victor-Meldrew said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
Why the fuck is this super yacht incident such big news (at least in the UK)? I don't get it.
Mike Lynch - tech billionaire - owned it and he and his family died in it.
Became a bit of a poster-boy after being acquitted in US courts for allegedly defrauding HP when they bought his company
Thanks. I still think it's utterly bizarre how much airtime and detail and "specialists" it's getting on telly.
Wasn't that about a year ago? So yeah - odd that it's rearing its head again.
Quick google search - suggests UK investigation finally complete... "it was windy" ? That's 9 months of work.
Talking with a UK-based colleague back when it happened - I got the impression there was suspicions of a conspiracy theory - but never outright said so in media, which seems strangely refrained from UK media.
