Grumpy Old Man
-
-
@MN5 said in Grumpy Old Man:
@Kiwiwomble said in Grumpy Old Man:
.....forgot to set an alarm....again...called me just to say he thinks he needs to get a new job which i obviously agreed with
Of all his issues it would appear insomnia is not one of them
forgot to give everyone the final instalment!
after about 3 weeks of radio silence....including me leaving a message saying it was his last chance before we report the equipment stolen, and subsequently lodging a police report when he never turned up....i get a message from reception saying someone had just left a computer on the desk, i run out because i want to ask "dude, what the fuck?" but he was gone....none of the accessories returned....just the laptop....not a word of apology or explanation...wild
-
You know what grinds my gears. Fucking off-shoring teams. Seems to be a constant saga of whole local area shut down, replacement area started "off shore". Replacement team institutes a 'ticketing system' and work by script only. Team's KPIs are obviously on 'Tickets closed' so that's the goal well over and above actually resolving a ticket lodged and the only way to interact with them is via their ticketing portal, which again every response is 'ticket closed'. If anything requested that is even remotely outside of their script they can't comprehend. I actually had to put one of these teams in-touch with another offshore team in another company in order to get a payment issue resolved. Neither team had the capability to respond like a human nor message each other, they could only communicate via their respective ticketing portals so all messages had to go through to me as a middle man. Honestly AI can't come quick enough, genuinely acts more human than some of these robot employees.
-
To be fair, if it’s anything like my workplace is these days it will be down to enforced practices to fit within a system. Sadly many such systems prime requirement is to provide MI rather than function in a manner conducive to good working practices.
-
@Rembrandt said in Grumpy Old Man:
You know what grinds my gears. Fucking off-shoring teams. Seems to be a constant saga of whole local area shut down, replacement area started "off shore". Replacement team institutes a 'ticketing system' and work by script only. Team's KPIs are obviously on 'Tickets closed' so that's the goal well over and above actually resolving a ticket lodged and the only way to interact with them is via their ticketing portal, which again every response is 'ticket closed'. If anything requested that is even remotely outside of their script they can't comprehend. I actually had to put one of these teams in-touch with another offshore team in another company in order to get a payment issue resolved. Neither team had the capability to respond like a human nor message each other, they could only communicate via their respective ticketing portals so all messages had to go through to me as a middle man. Honestly AI can't come quick enough, genuinely acts more human than some of these robot employees.
I feel your pain, but then again, I made a good living undoing some of the absolute shit that off-shoring caused. Could tell loads of stories, but just one....:
Off-shored/outsourced function based in Mumbai. Business process required hand-off of documents to another function/company also based in Mumbai for independent checking. Couried over twice a day. Big bottle-neck from delivery delays
Imagine our absolute fucking surprise when we discovered these two companies were not only in the same building but on the same fucking floor.
-
@Catogrande said in Grumpy Old Man:
To be fair, if it’s anything like my workplace is these days it will be down to enforced practices to fit within a system. Sadly many such systems prime requirement is to provide MI rather than function in a manner conducive to good working practices.
Bet the system/process isn't fit for purpose and you, the user, don't get to input into its design....
-
In one.
When we were onboarding it, many issues were highlighted including it being unsuitable for a streamlined working practice, everything needing 8 touches other than one, poor training for data input and were told to get on with it.
The result is a continuous backlog of client facing work with the resultant ongoing client loss, an inability to obtain the vital client related information in a timely manner, de-motivated staff with the resultant turnover and two major overhauls to correct the wrongly inputted data.
A shambles. Do these numpties even beta test anything?
-
@Catogrande said in Grumpy Old Man:
A shambles. Do these numpties even beta test anything?
Do they build a process that works and then implement systems to support that process?
No.
EDIT: this -
Can you guys speak English so I can understand what you are whinging about please?
-
@Crazy-Horse said in Grumpy Old Man:
Can you guys speak English so I can understand what you are whinging about please?
It all about the systems supporting a business process - possibly outsourced - not aligning with the CTP measures of that process. This negatively impacts the VOC elements and poss. causing the sigma level of the process to destabilise to the point the process free-wheels.
Or: Offshoring is generally shit as are new IT systems but stupid managers keep doing it
-
@Victor-Meldrew said in Grumpy Old Man:
@Rembrandt said in Grumpy Old Man:
You know what grinds my gears. Fucking off-shoring teams. Seems to be a constant saga of whole local area shut down, replacement area started "off shore". Replacement team institutes a 'ticketing system' and work by script only. Team's KPIs are obviously on 'Tickets closed' so that's the goal well over and above actually resolving a ticket lodged and the only way to interact with them is via their ticketing portal, which again every response is 'ticket closed'. If anything requested that is even remotely outside of their script they can't comprehend. I actually had to put one of these teams in-touch with another offshore team in another company in order to get a payment issue resolved. Neither team had the capability to respond like a human nor message each other, they could only communicate via their respective ticketing portals so all messages had to go through to me as a middle man. Honestly AI can't come quick enough, genuinely acts more human than some of these robot employees.
I feel your pain, but then again, I made a good living undoing some of the absolute shit that off-shoring caused. Could tell loads of stories, but just one....:
Off-shored/outsourced function based in Mumbai. Business process required hand-off of documents to another function/company also based in Mumbai for independent checking. Couried over twice a day. Big bottle-neck from delivery delays
Imagine our absolute fucking surprise when we discovered these two companies were not only in the same building but on the same fucking floor.
Off topic, but reminds me of a story involving a company raider hiding behind a series of Hong Kong companies.
Each in sequence was asked to provide details of the ownership chain, and each with same company secretary in same Hong Kong office building.
At a point the replies stopped, and it took some time to figure out as notices requiring shareholder details returned with 'not known at this address.'
To cut a long story short, all 25 companies turned out to be in same building, but the inquiring company had put the wrong floor on one request. Once that was corrected, the same company secretary responded, 'Oh THAT HKG25 company, they're owned by HKG26 on the floor above'! -
@Victor-Meldrew the amount of fucking times this has happened! Although a new one that's started happening recently is clients telling us they want us to implement the XYZ they saw, thinking it was our product.
They saw it in an opposition demo (we know this wasn't shown to you dear client, because you can't fucking do that in our product).
-
"client-facing"
-
-
You know what makes me Grumpy? Technology.
Like pushing the edit button instead of the quote button and ruining someone else's post.
(Err ... sorry)
Oh, and "client facing".
-
@booboo said in Grumpy Old Man:
You know what makes me Grumpy? Technology.
Like pushing the edit button instead of the quote button and ruining someone else's post.
(Err ... sorry)
Oh, and "client facing".
That's quite funny, you left in the only phrase I wasn't actually grumping about!
